Questions, answered.

Same-day in Dubai on orders placed before 15:00. Next-day everywhere else in the UAE. Orders over AED 150 ship free.

Every order goes out in an insulated box with ice packs, in refrigerated vans. It arrives sealed and solid, even in August.

We supply distributors, importers and private-label brands across the GCC and beyond. For export enquiries, use the wholesale page.

You get a confirmation email, then a dispatch email with tracking. Everything is also in your account under Orders.

Between 16°C and 18°C, out of direct sunlight. In a UAE summer that means the fridge — but take it out 15 minutes before eating. Cold chocolate does not snap.

Bars and bonbons are best within 6 months of production. Jars and cookies are shorter — check the date on the pack. We make in small, frequent batches so nothing sits around.

That is bloom — cocoa butter rising to the surface after a temperature swing. It is harmless. If it happened in transit, tell us and we will replace it.

Our products contain milk, pistachio nuts, wheat (in the kunafa pastry) and soya. They may contain other tree nuts. Everything is made in a facility that handles nuts and gluten.

Yes. All ingredients are halal. We are BRC Global Food Safety certified and HACCP compliant, and documentation is available on request.

Belgian chocolate in the core bars. Kunafa shredded and toasted on the day it goes in. Pistachios roasted and ground in-house — nothing bought in a bucket.

Not yet. When we do, Crazy Club members hear first.

Yes. Tell us the headcount and the date on the wholesale page and we will come back with pricing and lead times.

We do. We are a real factory with 150+ staff in Al Quoz, not a middleman, so we can produce under your own brand at scale.

Absolutely — we already supply Carrefour, Lulu, Grandiose, Noon, Deliveroo and Talabat. Get in touch through the wholesale page.

Within two hours of placing it, yes. After that it is usually already packed and cold. Message us on WhatsApp and we will do what we can.

Send us a photo within 48 hours and we will replace it or refund it. No argument.

You earn one point per AED 1 spent, plus bonuses for reviews, referrals and birthdays. Full details are on The Crazy Club page.